Only applicable for full-priced and available items (does not apply to items on sale or promotional offers) except in cases of store errors.
Items may be exchanged for a different size or style of equal or greater value to the original product (no refunds for the price difference on items of lesser value).
Product Condition:
Items must be unworn, with original tags and labels attached.
Items must be undamaged, clean, and free from any odors.
Documentation: Provide the purchase invoice and any related documents. Include photos or videos of the unboxing to verify the product’s condition upon receipt.
Please note: We do not process all return cases for refunds
2. Exchange Period
Time Frame: Customers can exchange products within 48 hours of receipt.
We will assist in retaining the deposit and any excess payment if a suitable replacement is not found within 60 days from the return date.
3. Exchange Procedure
Contact: Customers need to contact customer service via hotline or email to notify about the exchange.
Sending the Product:
Pack the product to be exchanged along with the purchase invoice and the reason for exchange.
Send the product to the store address as directed by customer service.
4. Exchange Costs
Shipping Costs:
Customers will bear the shipping costs when sending products back to the store.
In cases of product defects or store errors, the store will cover the shipping costs.
5. Other Notes
Product Value for Exchanges: Value is based on the price listed on the purchase invoice.
Sale Items: The Exchange policy does not apply to items on sale or promotional offers.
Gift Items: Exchanges are not applicable to gift items or products received during special promotional programs.
JOSÉPHINE is committed to customer satisfaction and is always ready to assist with any issues related to exchanges. If you have any questions or need assistance, please contact our customer service department.
